Glossary
Plain English definitions for terms used in Imploy and these docs.
Imploy terms
| Term | Meaning |
|---|---|
| Organisation | Your Imploy account. Everything a token can see belongs to it. |
| Client | A person who receives care. |
| Staff | A worker who delivers care. Suppliers are separate and not returned as staff. |
| Shift | Work on the roster. Also called an appointment in some endpoints. |
| Shift ref | The id of a shift: a:123 for a single-client shift, g:456 for a group or site shift. |
| Draft shift | A shift that is saved but not yet published to staff. |
| Shift pool shift | A shift with no staff assigned yet. |
| Site | A place where group or site shifts happen. |
| Prospect | A potential client before they are converted. |
| Billable | A charge that comes from a shift or task. |
| Access token | A secret, starting imp_at_, that lets another system call the API. |
| MCP | Model Context Protocol, the way AI assistants connect to tools. |
Sector terms
| Term | Meaning |
|---|---|
| NDIS | National Disability Insurance Scheme. |
| SaH | Support at Home, the aged care program. |
| HCP | Home Care Package. |
| SCHADS | The Social, Community, Home Care and Disability Services Industry Award. Imploy checks shifts against it and shows warnings. |
| Broken shift | A shift split by an unpaid gap, which the award treats specially. |
| Care plan | A client's plan of care and goals. |
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